Edgecam - Support

Receive all major upgrades and be able to download patches at no additional cost! An Edgecam maintenance contract keeps you up-to-date with advances in technology, helping you stay on the cutting edge.

Edgecam Online Support offers an online logging service for support enquiries as well as allowing you to check the status of your service calls. You can add comments and attachments and to see when maintenance requests are scheduled into the development of Edgecam. The online support portal also allows the customer to view all their application, training, code-generators status online. Also, the site offers comprehensive reporting facility for all service and support interactions.

An email and telephone support hotline provides you with advice and solutions to any technical problems. Calls are responded to within two hours, ensuring you of minimal business impact should you encounter a technical problem.

The support area contains everything you need to know about Service Packs, PCI/PDI's, Shareware etc. Machine Tool Configurations and Code Wizard templates help get into production quicker while FAQ and Graphic Cards keep you up to date with the latest developments. Visit here on a regular basis to stay abreast of the latest software to complement and enhance your Edgecam system.

Training - Update training is offered at preferential rates to customers with an Edgecam maintenance contract.

This web area contains valuable support information for Edgecam customers. Please note, the information contained in this area is only available to customers with current maintenance contracts.